Terms of services
Update date: July 9, 2025 Effective date: July 9, 2025
Preamble
Beer en Doorn EMS is a PV plant monitoring platform provided by IGEN Tech Co., Ltd. (registered at Building H4, China IoT International Innovation Park, No. 6, Jingxian Road, Wuxi City, Email: info@beerendoorn.com. hereinafter also referred to as “we”, “Controller” or “IGEN”).
This guide explains how BEER EN DOORN EMS collects, uses, and stores your personal information, and outlines your rights. Here are the main points:
We will clearly explain the types of personal information we collect and their corresponding uses, detailing the specific information gathered for each function, the reasons for collection, and the methods used.
When you use certain functions, we will collect your personal information only after obtaining your consent. For example, if you use the scan code to identify a datalogger, we will request camera permission. When creating a plant, we will collect phone location information. Unless legally required, refusing to provide this information will only prevent you from using the specific related functions, but will not affect your normal use of other Beer en Doorn EMS features.
We will not actively share or transfer your personal information to third parties outside IGEN. If sharing or transferring your personal information becomes necessary, or if you request us to do so, we will directly obtain your express consent or confirm that the third party has obtained your consent. This excludes situations stipulated by laws and regulations or those essential for protecting user rights and the ecological security of Beer En Doorn EMS. We will also conduct risk assessments for any external information provision.
We will not actively obtain your personal information from third parties outside IGEN. If obtaining your personal information from a third party is necessary for business development, we will verify the legitimacy of the source according to law, or clearly inform you of the source, type, and scope of use of your personal information before obtaining it. If our processing activities for Beer En Doorn EMS business extend beyond the scope of your initial authorization and consent provided to a third party, we will obtain your express consent before processing your personal information. We will strictly adhere to relevant laws and regulations and require third parties to guarantee the legality of the information they provide.
You can access, modify, copy, and delete your personal information through the methods outlined in this guideline. You can also withdraw your consent, delete your account, submit complaints, and report issues using other privacy functions.
To collect your information, provide services, optimize our services, and protect your account security, we will ask for relevant permissions. Sensitive permissions such as location, camera, and album are not enabled by default. We will only use them within the scope of your express consent. For authorized system permissions, you can review the types and purposes of permissions we have invoked or used in “Me – Settings – System Permissions,” and manage them uniformly.
We do not knowingly collect personal information from children under the age of 16. You must be 16 years of age or older to establish an account on the site.
Special note: Our acquisition of a specific sensitive permission does not automatically mean we will collect your relevant information. Even if we have obtained sensitive permissions, we will only use them within the necessary scope, specifically during your use of related services or functions, as described in this guideline.
1. Information We Collect and Use
During your use of the Beer En Doorn EMS, we will collect and use information you actively provide or information generated due to your use of the service in the following ways:
1.1 Registration Information When you register for Beer En Doorn EMS, we collect and use your name, phone number, or email. This information is collected to help you complete registration and protect your account security. If you do not provide this information, you may not be able to use our services normally. You may also choose to fill in a username and other information as needed.
1.2 Device and Usage Information During your use of Beer En Doorn EMS, to ensure normal operation, optimize user experience, and protect account security, we collect basic information necessary for providing services, including:
Device model
Operating system
Device’s MAC address
Unique device identifier (e.g., IMEI / MEID / IMSI / AndroidID / IDFA / IDFV)
WIFI status (e.g., SSID, BSSID)
Login IP address
Beer En Doorn EMS version number
Network connection method, type, and status
Network condition
Device accelerators (such as gravity sensor)
Operation logs
Service logs (your searches and views in Beer En Doorn EMS, service failures, referral URLs, etc.)
1.3 Monitoring Function Information When you use the monitoring function, to display complete monitoring data, we collect the SN of the datalogger under the plant and the SN of its sub-devices (e.g., inverters, meters). Our monitoring system collects uploaded data from the datalogger and its sub-devices every 5 minutes for necessary data statistics and analysis. To provide timely support and quick problem resolution, we also collect telemetry data, including device serial number, device status, and alarm codes, for device manufacturer diagnosis in case of device failure.
1.4 Plant Creation Information When you create a plant, you need to enter the plant name, region, capacity, address, GPS location, etc. This information will be uploaded and stored on our server so you can access it when logging in to Beer En Doorn EMS on other devices. You can modify this information at any time.
1.5 Phone Permission for Calls When you make a call in the app, we will apply for phone permission. This permission is solely to help you open the phone dial pad and display the phone number, allowing you to make calls within the app. We will not obtain your phone number, call content, or make calls without your knowledge. Refusing to authorize this will prevent you from using this specific function but will not affect your normal use of other Beer En Doorn EMS functions.
1.6 Location Permission for Navigation When you navigate in the app, we will apply for location permission and collect information about installed navigation apps on your phone. This permission is only to help you launch the navigation app and transmit the plant’s location, enabling you to navigate to the plant from within the app. Refusing to authorize this will prevent you from using this specific function but will not affect your normal use of other Beer En Doorn EMS functions.
1.7 Customer Service Interaction Information When you contact our customer service, we may require you to provide necessary personal information for authentication to ensure account security. To provide services based on your demands, with your authorization, human customer service personnel may query or verify your relevant information within the scope of your authorization. We will employ technical and management measures to ensure the security and confidentiality of your information and use it only within the necessary scope. We may also save your contact information (e.g., phone number, WeChat account, QQ number), records and content of your communication with us, and other necessary information for customer service provision and record-keeping.
1.8 Circumstances Not Requiring Consent According to applicable laws, regulations, and standards, we may collect and use your personal information without seeking your consent if:
The information is required for the personal information controller to fulfill obligations imposed by laws and regulations;
The information is directly related to national security or national defense;
The information is directly related to public safety, public health, or major public interests;
The information has been made public by yourself;
Other circumstances stipulated by laws and administrative regulations.
1.9 Service Security and Performance Data To ensure the security of our services and better understand app performance, we may log information such as how often you use the apps, crash data, overall usage, performance data, and the source of the apps. We do not merge the information stored in our analytics software with any personally identifiable information you provide in the app.
1.10 Use Beyond Authorized Purpose If we intend to use your personal information beyond the purpose you authorized, we will inform you again and obtain your express consent before using it.
1.11 Information from Third Parties (Future) Currently, Beer En Doorn EMS will not obtain your personal information from a third party outside IGEN. If, in the future, it becomes necessary for us to indirectly obtain your information from a third party for business development, we will inform you of the source, the information collected, and the extent of its use before obtaining it. If we need to use your personal information collected from a third party beyond the extent to which you authorized the third party to use your information, we will seek your express consent before processing such information. We will strictly abide by applicable laws and regulations and require the third party to ensure the legality of the information it provides to us.
1.12 Cookies To ensure the proper and efficient functioning of our website or mobile application, we store small data files called cookies on your web browser or mobile application. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Using cookies can help you avoid repeatedly filling in personal information, entering search content, and streamlining processes (e.g., form filling, search history). You can manage or delete cookies according to your preferences. Most browsers or mobile phone operating systems provide users with the function of clearing cached data. You can perform corresponding data clearing operations in the browser settings or mobile phone operating system settings. However, doing so may limit your ability to fully experience some of our convenience and security service functions.
1.13 Policy Updates Please understand that the functions and services we provide are constantly updated and developed. If a new function or service involves collecting and using your information beyond the descriptions in this policy, we will inform you of the scope, purpose, and method of information collection separately through page prompts, interactive procedures, website announcements, or other means, to obtain your consent.
2. Storage of Information
2.1 Where Information is Stored IGEN is a global company. To better comply with data protection laws and protect personal data, we have established a data center in Europe for data storage. We also operate internationally, which means we may access IGEN’s data center in Europe for service provision. Where personal data of users in the EEA, Switzerland, or the UK is transferred to a country or region not acknowledged by the EU Commission as having an adequate level of data protection, we ensure that the data transfer is adequately safeguarded by standard contractual clauses approved by the EU Commission and (if necessary) by adopting other additional appropriate technical measures.
2.2 Information Storage Duration In general, we will keep your personal information for a period necessary to fulfill a certain purpose, for example:
Phone number or email: We’ll keep your phone number or email (including the number or email used for registering your Beer En Doorn EMS account and that linked to the account) during your use of Beer En Doorn EMS services to ensure your normal use of the services. Such information will be deleted upon the deletion of your Beer En Doorn EMS account.
Plant information: When you create a plant, we need to save your plant information to ensure you can use the monitoring function normally. When you delete your plant information, we will delete the corresponding information.
In the event that we discontinue providing our products or services, we will notify you by sending a notification, posting an announcement, or other means, and delete or anonymize your personal information within a reasonable period. “Anonymization” refers to the irreversible erasure or removal of personal information that leads to the information owner being identified. Any anonymized information shall not be considered as personal information.
3. Information Security
We are committed to protecting users’ information against theft, improper use, unauthorized access, or leakage.
We will use various security measures within a reasonable level of security to ensure the security of information. For example, we will use encryption technologies (such as SSL/TLS), de-identification, anonymization and other methods to protect your personal information.
We will enhance the security of the software installed on your device using ever-improving technical means to prevent your personal information from leakage. For example:
We will perform partial information encryption on your device for secure data transmission.
We will collect information about the apps installed or processes running on your device, or data stored in device memory, to defend against viruses, Trojans, or other malicious programs or websites.
We will analyze and use data such as unique device identifiers, login IP addresses, operation logs, and location information to take measures or issue alerts to prevent illegal acts including Internet scam, account theft, and impersonation, and to carry out security inspections.
We have relevant management policies, processes, and teams in place to ensure information security. For example, we strictly restrict personnel who can access the information, require them to comply with confidentiality obligations, and conduct personnel audits.
In the event of information leakage or any other incident related to information security, we will respond immediately to avoid the worsening of the incident and prevent it from further affecting more users. We will notify you of the incident by sending you a notification or posting an announcement.
In terms of information security, Beer En Doorn EMS has passed the grading, filing, and annual evaluation of the classified protection of cybersecurity (level 3), and has met and obtained ISO 27001 Information Security Management System Certification.
We will take all possible technical and organizational measures to protect your information, but we cannot guarantee that our measures will eliminate all security risks.
Notice on Cross-Border Data Use
To better serve global users, this application connects to designated data centers based on user location. Data from users in China will be stored in a China-based data center, while data from overseas users will be stored in an international data center to ensure secure and compliant data access.
Purpose of Connection: To ensure the secure storage and transmission of data for overseas users, data from overseas users will be processed through an international server.
Method of Connection: The application intelligently selects the appropriate data center based on user location and connects to the designated server using encryption to ensure data security.
Scope of Connection: Connections to overseas IP addresses are strictly for meeting the data needs of overseas users. Data from users in China will not be connected to or stored in overseas servers.
4. Information Sharing
4.1 Sharing with Device Manufacturers and Distributors To facilitate after-sales service for devices, device manufacturers and their distributors can access your plant through the device library, products, and other functions. The specific operation is to click “Check System” in the device list. We will grant read-only permission to the plant for device manufacturers and distributors. You can also view authorized device manufacturers and distributors in the plant detail – authorization information. If you do not want these businesses to see your plant, you can delete them in the plant detail – authorization information. If you do not want these device manufacturers and their distributors to access your plant by clicking “Check System,” you can enable “Plant authorization restrictions” in the plant detail – authorization information – authorization settings, preventing them from accessing your plant unless you actively authorize them. The plant detail – authorization information includes personal information and device information. Personal information includes name, phone number (if available), and email address (if available).
4.2 Third-Party SDKs To ensure the realization of some independent functions and enable you to use and enjoy more services, we will embed third-party SDKs in the application. We carefully evaluate the purpose of using such SDKs. For more information on the purpose, method, and scope of SDK processing of personal information, please refer to the “Third Party Sharing Checklist.”
With the continuous development of our business, IGEN may conduct mergers, divisions, and other transactions. If this involves the transfer of personal information, we will inform you of the relevant circumstances and continue to protect or require new processors to continue to protect your personal information.
5. Your Rights
During your use of Beer En Doorn EMS, to make it easier for you to access, copy, correct, and delete your personal information, as well as to protect your right to withdraw consent for personal information processing and to deactivate your account, we have provided appropriate operational settings within the product design. You can refer to the following procedures. Additionally, we have set up channels for complaints and requests for clarification, and your comments and requests will be dealt with promptly.
The operation procedures may vary with different operating systems or different Beer En Doorn EMS versions. We may adjust the operation procedures from time to time to optimize user experience. Therefore, the following procedures are for reference only. If you still have any questions about the ways and means of exercising relevant rights, you can contact us through the methods disclosed in Article 8 of these Rules.
5.1 Access and Copy Personal Information
5.1.1 Access basic information (avatar, name, etc.):
After entering Beer En Doorn EMS, tap “Me.”
Tap the avatar bar.
Access your information.
5.1.2 Access phone number, email, username, password:
After entering Beer En Doorn EMS, tap “Me.”
Tap “Settings.”
Tap “Account Security.”
Access your information.
5.1.3 Access and copy personal information:
After entering Beer En Doorn EMS, tap “Me.”
Tap “Settings.”
Tap “View and Export My Information.”
Tap “View and Export My Information” to make a copy of your personal information and send it to your specified email address.
5.1.4 Access Third Party Sharing Checklist:
After entering Beer En Doorn EMS, tap “Me.”
Tap “Settings.”
Tap “Third Party Sharing Checklist.”
5.2 Delete Personal Information
5.2.1 Delete plant:
After entering Beer En Doorn EMS, enter the plant detail, tap “…” icon in the upper right corner.
Tap “Delete Plant.”
5.3 Change Personal Information
5.3.1 Change avatar, name:
After entering Beer En Doorn EMS, tap “Me.”
Tap the avatar bar.
Make changes.
5.3.2 Change phone number, email, username, password:
After entering Beer En Doorn EMS, tap “Me.”
Tap “Settings.”
Tap “Account Security.”
Make changes.
5.4 Function and Permission Management
5.4.1 Deauthorize to other businesses:
After entering Beer En Doorn EMS, enter the plant detail – authorizations.
Tap “Delete” in the list of authorized businesses.
5.4.2 System Permissions:
After entering Beer En Doorn EMS, tap “Me.”
Tap “Settings.”
Tap “System Permissions.”
Tap “Go to system settings.”
5.5 Delete Account
5.5.1 Delete Beer En Doorn EMS account:
After entering Beer En Doorn EMS, tap “Me.”
Tap “Settings.”
Tap “Account Security.”
Tap “Account Cancellation.”
5.6 Complaints
After entering Beer En Doorn EMS, tap “Me.”
Tap “Customer Service.”
5.7 Privacy Feature Settings
5.7.1 Set whether device manufacturers and their distributors can access your plant through the device library and products:
After entering Beer En Doorn EMS, enter the plant detail – authorizations.
Tap “Authorization settings.”
Tap to open “Allow third parties to access the plant,” then the device manufacturer and its distributors will not be able to access your plant through the device library and products.
Tap to close “Allow third parties to access the plant,” then the device manufacturer and its distributors can access your plant through the device library and products.
5.8 Right to Restriction of Processing To the extent required by applicable law, you may have the right, under certain circumstances, to ask us to restrict how we process your personal information, such as where the accuracy of the personal information is contested by you, for a period of time enabling us to verify the accuracy of that personal information.
5.9 Right to Object To the extent required by applicable law, you may have the right to object to our processing of your personal information. If you decide to object to the processing of your personal information, we will stop processing personal information concerning you.
6. Amendments
This Policy may be updated, revised, amended, or modified as appropriate from time to time. In the event of any updates, changes, or amendments to any provisions in this Policy, we will provide you with the changed policy by pushing a notification, showing a pop-up, or other means when you log in to Beer En Doorn EMS or the app version is updated.
7. Others
Under certain specific services or functions of the Beer En Doorn EMS, we may also inform you of the purpose, method, or scope of processing personal information through interactive copywriting, product interface, or pop-up window. In case of inconsistency, the content notified separately shall prevail.
8. Contact Us
To better protect your personal data, we have appointed a Data Protection Officer. If you have any questions or requests regarding this Privacy Statement or the Data Protection Officer, you may contact them as follows:
Email: info@beerendoorn.com
We will review the issue as soon as possible and respond within 30 days of receiving your request or complaint feedback. The period of later process is generally not more than 90 days. If we encounter special situations, we will inform you of processing time and reasons for the delay within 30 days of receiving your requests.